M&T Dessert Shop Terms, Refund & Cancellation Policy
At [Bakery Name], we take pride in providing fresh, high-quality baked goods and exceptional service. Because many of our products are made-to-order and involve advance planning, ingredient sourcing, and production scheduling, the following refund and cancellation policy applies.
Catering Orders
A non-refundable deposit of 50% is required to secure all catering orders.
Cancellations made 14 or more days before the scheduled event will receive a refund of any payments made beyond the non-refundable deposit.
Cancellations made 7–13 days before the event are eligible for a 50% refund of the remaining balance, excluding the deposit.
Cancellations made less than 7 days before the event are non-refundable due to production scheduling and ingredient purchases.
Custom Dessert Orders
Custom cakes, desserts, and specialty baked goods are made specifically for each customer.
A 50% non-refundable deposit is required at the time of booking.
Orders canceled 7 or more days before pickup or delivery may receive a refund of any amount paid beyond the deposit.
Orders canceled within 7 days of the scheduled pickup or delivery are non-refundable.
Private Label & Commercial Baking
Private label and commercial production typically involves dedicated production time, packaging, labeling, and ingredient procurement.
Deposits and setup fees are non-refundable.
Once production has begun, orders cannot be canceled or refunded.
Contract customers should refer to the terms outlined in their individual service agreement for payment schedules, cancellation terms, and production commitments.
Perishable Products
Due to the perishable nature of baked goods, we do not accept returns or exchanges on food products once they have been picked up or delivered.
Quality Concerns
Customer satisfaction is important to us. If you believe your order has a quality issue or was fulfilled incorrectly, please contact us within 24 hours of pickup or delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product (when applicable)
If we determine that the issue resulted from our error, we may, at our discretion:
Replace the product,
Provide a store credit, or
Issue a partial or full refund.
Refunds will not be issued for:
Change of mind
Incorrect information provided by the customer
Failure to properly store or transport products after pickup or delivery
Minor variations in decoration, color, or design that are consistent with handcrafted products
Delivery
Delivery fees are non-refundable once delivery has been attempted or completed.
Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order.
Refund Processing
Approved refunds will be issued to the original method of payment within 5–10 business days, depending on your financial institution.
Contact Us
If you have questions regarding this policy or your order, please contact us at:
Support@mandtdesserts.com